Privacy Policy iBet Malaysia — Data Protection Our Members' Privacy

iBet Malaysia ("iBet", "we", "our platform") is the operator of an online betting platform operating under a valid international licence. As the data controller, we bear full responsibility for how your personal information is collected, used, stored, and protected.

We understand that your trust in iBet depends greatly on your confidence that your personal information — from your MyKad number to your TnG eWallet or FPX transaction details — is handled with full responsibility and transparency. That is why we are committed to privacy practices that meet the highest international data protection standards.

This Privacy Policy applies to all users who access the website iBet, register an account, make a deposit or withdrawal, play games (slots, live casino, football, e-sports, and more), or interact with our support team through any channel.

iBet only collects information that is strictly necessary to deliver quality services, meet legal requirements, and safeguard platform security. The following are the categories of information we collect:

Identity & Registration Information

• Full name as stated on your MyKad or passport
• MyKad number or passport number (for KYC verification)
• Date of birth (to verify that you are 18 years of age or older)
• Current residential address
• Malaysian mobile phone number
• Active email address
• Username and password (stored in encrypted form)

Financial & Payment Information

• Malaysian bank account details (for withdrawal processing)
• EWallet account number (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Deposit and withdrawal history records in Malaysian Ringgit (RM)
• DuitNow and FPX transaction records (Maybank2u, CIMB Clicks)

Game Activity Data

• Betting and game records (slots, live casino, football Super League/EPL, e-sports)
• Records of the time, duration, and frequency of gaming sessions
• Game preferences and betting habits
• Bonus and promotion usage

Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and web browser version
• Access logs, login and logout timestamps
• Cookie data and similar tracking technologies
• Customer support interaction records (chat logs, emails)

Every piece of information we collect has a clear and lawful purpose. iBet uses your personal information for the following purposes:

For purposes marked as "Optional", you may decline or withdraw your consent at any time through your account settings or by contacting support iBet. Withdrawing consent for optional purposes will not affect the mandatory services you receive.

iBet processes your personal information on the basis of one or more lawful legal grounds under applicable data protection principles, including the Malaysian Personal Data Protection Act and relevant international standards:

• Contractual Performance: Data processing is required to fulfil the service agreement between you and iBet — including processing deposits, withdrawals, and providing access to games
• Legitimate Interest: iBet has a legitimate and compelling interest in processing data for platform security, fraud prevention, and risk management purposes
• Legal Obligation: We are legally required to process certain data for anti-money laundering (AML) compliance and know your customer (KYC) purposes
• Consent: For optional processing activities such as marketing communications, we rely on your express consent given at the time of registration or at a later date

iBet does not sell, rent, or trade your personal information to any third party for marketing purposes or any other purposes unrelated to our services. Your information is only shared under the following limited circumstances:

Trusted Service Providers

We work with carefully selected third-party service providers to support the operation of the platform iBet. This includes licensed game providers (Pragmatic Play, PG Soft, Playtech), payment processors supporting Malaysian payment methods (TnG eWallet, GrabPay, DuitNow, FPX), cloud and security service providers, and analytics providers. All such third parties are bound by strict data protection agreements and are only permitted to use your data for purposes we have authorised.

Legal Obligations & Enforcement

We may disclose your personal information where required by law or a valid court order, at the request of Malaysian law enforcement agencies, or regulatory bodies relevant to our operations. In such cases, we will disclose only the minimum information necessary.

Security Emergencies

In situations where there is a serious threat to the security of the platform or other users, iBet may share relevant information with the appropriate parties to prevent or address such threats.

Encryption & Technical Security

All personal data held by iBet protected using 256-bit SSL encryption — the same security standard used by leading banking institutions. Your password is never stored in plain text — it is encrypted using a strong hashing algorithm. Access to your personal data within our internal systems is restricted to staff with a legitimate need only, and all access is logged and regularly audited.

Data Retention Period

We retain your personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, including any applicable legal obligations. In general:

• Active account data — retained for as long as your account remains active and in operation
• Financial transaction data — retained for a minimum of 7 years for compliance with Malaysian financial and AML regulations
• Game activity logs — retained for 2 years from the date of activity
• Support communication logs — retained for 3 years from the date of interaction
• KYC Data — retained for 7 years from the date of account closure

Once the retention period expires, your data will be securely deleted or anonymised from our systems.

As a data subject, you have rights that iBet. The following are your key rights:

Platform iBet uses cookies and similar tracking technologies to enhance your experience, secure your login session, and better understand how the platform is used. The following are the categories of cookies we use:

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect core platform functionality iBet.

Platform iBet is intended solely for individuals aged 18 years and above. We do not knowingly collect, store, or process personal information of individuals under the age of 18.

All new account registrations require confirmation that the user is at least 18 years of age. During the KYC verification process, the date of birth on the identity document (MyKad) is checked to ensure compliance with this minimum age requirement.

iBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, evolving legal requirements, or service improvements. Any material changes that significantly affect your privacy rights will be communicated via:

• Prominent notice on the platform's main page iBet
• Email to the address registered on your account (for material changes)
• In-platform notification upon your next login

The "Updated" date at the top of this document will always reflect the date of the latest amendment. We encourage you to review this Privacy Policy periodically. Your continued use of the iBet platform after changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way iBet handling your personal information, please contact us through the following channels: