Terms & Conditions iBet Malaysia — Official Platform Terms of Use

Welcome to iBet Malaysia — an online betting platform operating under a valid international licence. This Terms & Conditions document ("Terms") governs your access to and use of the website, mobile platform, games, and all other services provided by iBet ("Platform").

By registering an account, accessing the Platform, or using any of our services iBet, you expressly agree to be bound by these Terms together with the Privacy Policy, Responsible Gaming Policy, and any game-specific or promotional rules published from time to time. All such documents collectively form the entire agreement between you and iBet.

iBet reserves the right to update or modify these Terms at any time. Changes take effect immediately upon publication on the Platform. It is your responsibility to review the Terms periodically. Continued use of the Platform following the publication of any changes constitutes your acceptance of the updated Terms.

To register and use the platform iBet, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years of age on the date of registration
• You must be registering as an individual in your own name, not on behalf of another person
• You must have full legal capacity to enter into a binding agreement
• You are not on any restricted list maintained by iBet or relevant regulatory authority
• You are not using a VPN or IP-masking technology to access the Platform from a restricted region
• You register using personal information that is truthful, accurate, and complete

iBet reserves the right to request identity verification (KYC — Know Your Customer) at any time. Documents that may be requested include a copy of your MyKad, bank statement, or recent proof of address. Failure to complete the verification process may result in your account being frozen or terminated.

One Account Per Person

Each individual is only permitted to hold one (1) active account on the platform iBet. Opening multiple accounts under the same individual is strictly prohibited and may result in the immediate termination of all associated accounts, with all balances including winnings subject to forfeiture.

You are solely responsible for all activities that occur within your account iBet yours. This includes keeping your username and password strictly confidential and not sharing your login credentials with anyone.

Account Security

• Use a strong password combining uppercase and lowercase letters, numbers, and symbols
• Do not reuse passwords from other platforms
• Log out of your account after every session, especially on shared or public devices
• Contact support immediately iBet if you suspect your account has been accessed without authorisation

Update Personal Information

You are responsible for ensuring that the personal information in your account iBet remains accurate and up to date. Any changes to your phone number, email address, or banking details must be updated promptly via account settings or by contacting customer support.

Accepted Deposit Methods

iBet only accepts deposits via approved payment methods listed on the platform. Available options for Malaysian users include:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow
• FPX (Maybank2u, CIMB Clicks, and other FPX-supported banks)

All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted and will be returned or may require further verification.

Withdrawal Terms

• Withdrawals may only be made to a verified account or eWallet registered in your own name
• Identity verification (KYC) may be required prior to your first withdrawal
• Any active bonus has wagering requirements that must be met before a withdrawal can be processed
• iBet reserves the right to hold withdrawals for up to 5 business days for security review purposes where necessary
• Funds deposited using a specific method may be required to be withdrawn via the same method

All bonuses, promotions, cashback, and rewards offered by iBet subject to wagering requirements and the specific terms set for each offer. Please read the terms of each promotion carefully before activating it.

General Bonus Terms

• Each bonus may only be claimed once per member unless otherwise stated
• The Welcome Bonus is available to new members making their first deposit only
• Wagering requirements must be completed within the specified validity period — expired bonuses cannot be reinstated
• Bets placed at odds below 1.50 for Sports Betting may not count in full towards wagering requirements
• Using two or more accounts to claim multiple bonuses is strictly prohibited and will result in cancellation of all bonuses and account termination
• Winnings from Free Spins are subject to the wagering requirements stated in the relevant promotional terms

VIP Rewards Programme

Eligible members are automatically enrolled in the VIP Rewards Programme iBet across 5 tiers — Bronze, Silver, Gold, Platinum, and Diamond. VIP tiers are recalculated at the start of each calendar month based on the previous month's cumulative deposits. iBet reserves the right to modify the VIP programme structure and benefits with reasonable notice.

All games available on the platform iBet — including slots, live casino (Baccarat, Roulette, Blackjack, Sic Bo), football betting, Sports Betting, and live matches — are conducted in accordance with industry-standard rules and the specific rules of each game.

Fair Play Principles

• All games use Random Number Generator (RNG) which has been certified by an internationally accredited independent auditing body
• Game outcomes cannot be manipulated by iBet or any other party
• The RTP (Return to Player) for each slot and casino game is as stated by the respective game provider

Sports Betting & Football

For EPL football betting, Malaysia Super League, and other sports — all bets are considered final once confirmed by the system. iBet reserves the right to void or suspend bets under the following circumstances:

• The match or event has been postponed, cancelled, or not concluded within the stipulated timeframe
• A material technical error occurred during the bet placement process
• The odds offered are clearly inaccurate due to a technical error or human error
• There is verified evidence of match-fixing

All bets placed on live matches are based on the current score and match conditions at the time the bet is placed. The final match result does not affect the outcome of any in-play bets that have already been locked in.

User iBet are prohibited from engaging in any of the following activities on the platform. Violation of any of these prohibitions may result in a warning, temporary suspension, or permanent account termination, and all associated balances and winnings may be forfeited:

• Fraud & Manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in the gaming or payment systems
• Multiple Account Registration: Registering more than one account to claim multiple bonuses or circumvent account restrictions
• Money Laundering: Using the platform iBet for the purposes of money laundering or any other unlawful financial activity
• Use of Automated Software: Using bots, automated scripts, or other software to play, place bets, or extract data from the platform
• Collusion: Colluding with other players to cheat in Live Casino games or any other games
• Bonus Abuse: Exploiting bonus offers in unintended ways, including the use of multiple accounts or artificially low-risk betting strategies
• Identity Impersonation: Registering or playing using another person's identity

All content found on the platform iBet — including but not limited to text, images, graphics, logos, button icons, audio clips, digital recordings, digital downloads, and data compilations — are the property of iBet or third-party content providers and is protected under applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform for personal, non-commercial purposes only. You are not permitted to:

• Copying, modifying, or creating derivative works from any Platform content
• Using the name, logo, or trademarks iBet without written permission
• Selling or transferring your platform usage rights to another party
• Using Platform content for any commercial purpose

Platform iBet provided "as is" and "as available" without any express or implied warranties. To the extent permitted by applicable law, iBet hereby disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

What iBet Does Not Cover

• Platform disruptions or unavailability arising from maintenance, technical issues, or circumstances beyond our control iBet
• Losses resulting from your own betting or gaming decisions
• Damage to your device arising from use of the Platform
• Losses arising from unauthorised access to your account due to your own negligence
• The accuracy or completeness of third-party information displayed on the Platform

In circumstances where iBet is found liable, our total liability shall not exceed the amount you have deposited into your account within the 30 days preceding the event giving rise to the claim.

iBet reserves the right to suspend, freeze, or terminate a user account at any time, with or without prior notice, under the following circumstances:

• Violation of any term in this Terms & Conditions document
• Confirmed fraud, manipulation, or suspicious activity
• Failure to complete identity verification (KYC) within the stipulated timeframe
• False or inaccurate registration information
• Requests from regulatory bodies or law enforcement authorities
• Account inactive for more than 12 consecutive months

Account Closure Upon User Request

You may also request closure of your account by contacting customer support iBet. Prior to closure, all wagering requirements tied to active bonuses must be fulfilled, or those bonuses will be forfeited. Any remaining valid balance will be returned to the original payment method within 3–5 business days.

iBet is deeply committed to the principles of responsible gambling. Betting should be an enjoyable form of entertainment — not a source of financial hardship or personal stress. Our platform provides a range of tools to help you play within comfortable limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means
• Loss Limit: Set a maximum limit on how much you can lose within a given period
• Session Time Limit: Set reminders or limits for your gaming session time
• Self-Exclusion: Exclude yourself from the platform for a set period or permanently
• Reality Check: Receive periodic reminders about how long you have been playing

All these tools can be activated through your account settings or by contacting customer support iBet. Once a limit or self-exclusion is activated, it cannot be modified until the designated period expires — this is to safeguard your own interests.

iBet reserves the right to amend these Terms & Conditions at any time. Amendments will be published on the Platform and take effect immediately or on a specified date. For material changes that significantly affect user rights, reasonable notice will be provided.

Dispute Resolution

If you have any complaints or disputes relating to your use of the Platform iBet, the following steps must be followed:

1. Contact customer support iBet via 24/7 Live Chat for prompt resolution
2. If the issue is not resolved within 48 hours, submit a written complaint via our official email
3. Complaints will be reviewed by the management team within 7 business days
4. If you remain unsatisfied, the matter may be referred to the relevant regulatory authority

Severability

If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect.